Save on indoor and outdoor camera multipacks. Shop now!

Terms and Conditions


This website (the “Website”) is owned and operated by Ring LLC and its subsidiaries and affiliates (collectively “Ring,” “we,” “us,” or “our”). Ring LLC is a corporation registered in Delaware in the United States of America with a registered office at 1523 26th Street, Santa Monica, California CA 90404, United States of America.


These Terms and Conditions of Use and Sale (“Terms”) set out the terms and conditions upon which we offer you access to our services, software, mobile application (“App”), and this Website (collectively “Services”), and the terms upon which we sell our hardware products and devices (“Products”) to you.


PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS WEBSITE OR APP. BY CONTINUING TO USE OR ACCESS THIS WEBSITE OR ANY OF OUR SERVICES, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD AND AGREE TO BE BOUND BY THESE TERMS IN THEIR ENTIRETY. IF YOU DO NOT AGREE TO THESE TERMS IN THEIR ENTIRETY, YOU MUST NOT USE OR CONTINUE TO USE THE WEBSITE OR ANY OF OUR SERVICES.


We reserve the right to make changes to any Services, policies, terms and conditions (including these Terms), at any time. You will be subject to the terms and conditions and policies in force at the time that you use the Services or purchase any Product. If we make any changes to any Services, policies or terms and conditions (including these Terms) that we consider material, we will make reasonable efforts to notify you through the Services. Please check these Terms periodically for updates.


These Terms supplement and are in addition to the terms of our Privacy Notice. Our Privacy Notice explains the personal information that we collect about you and process when you use or access the Website or any of the Services, or purchase a Product from the Website. You can view our Privacy Notice by clicking here. There may also be legal notices or policies posted on other areas of the Website that relate to your use of the Website and the Services, all of which will, together with these Terms and our Privacy Notice, govern your use of the Website and the Services.


These Terms comprise the following:


Section 1 – Terms of Use of our Website and App

Section 2 – Terms of Sale of Products via the Website
Section 3 – Terms of Use of Software and Services



References to our Website and App in these Terms include all components that form the Website and the App, including but not limited to source code and/or object code, software components and any and all intellectual property rights subsisting in them.



 

SECTION 1 - TERMS OF USE OF OUR WEBSITE AND APP


1. Accessing our Website and App

Our Website and App are made available to you free of charge. Please note, however, that, access to certain services referred to in Section 3 below is only available subject to the additional terms contained in that Section.


We do not guarantee that our Website or App, or any content on them (or either of them), will always be available or be uninterrupted, or will be free from errors or omissions. We may suspend, withdraw, discontinue or change all or any part of our Website or App without notice. We will not be liable to you if for any reason our Website and/or App is unavailable at any time or for any period, unless provided under Section 3 below.

You are also responsible for ensuring that all persons who access our Website and App through your internet connection are aware of these Terms, and that they comply with them.


2. Your account and password

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.


We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.


If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at help@ring.com.


3. Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our Website and App, and in all content included in or made available through our Website and App. Those works are protected by copyright and database right laws and treaties around the world. All such rights are reserved (subject to fair dealing and other use exceptions permitted by law).


You may print off one copy, and may download extracts, of any page(s) from our Website for your personal use. You must not use any part of the content on our Website and/or App for commercial purposes.


You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.


Our status (and that of any identified contributors) as the authors of content on our Website and App Services must always be acknowledged.


If you print off, copy or download any part of our Website or App in breach of these Terms, your right to use our Website and App will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


4. No reliance on information

The content on our Website and App is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website and App.


Although we make reasonable efforts to update the information on our Website and App, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website or App is accurate, complete or up-to-date.


5. Limitation of liability

Nothing in these Terms exclude or limit our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law in New South Wales.


To the extent permitted by law, and except as otherwise provided in the Australian Consumer Law:


  • we exclude all conditions, warranties, representations or other terms which may apply to your use of or access to our Website and App or any content on it, whether express or implied;

  • we will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
    • use of, or inability to use, our Website and/or App; or
    • use of or reliance on any content displayed on our Website and/or App; and
  • we will not be liable for:
    • loss of profits, sales, business, or revenue;
    • business interruption;
    • loss of anticipated savings;
    • liability to third parties;
    • wasted expenditure;
    • loss of business opportunity, goodwill or reputation;
    • any indirect or consequential loss or damage; or
    • loss of data, unless such loss: (i) is caused by us in breach of our obligations under our Privacy Notice; (ii) is caused by us in breach of the warranty we give at clause 3.3 of Section 3 relating to our Cloud Service; or (iii) constitutes damage for which we are liable under clause 8.4 of Section 3.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or App or due to you downloading any content from the Website or App or from any third-party website linked to either of them.


Additional limitations and exclusions of liability apply to liability arising as a result of the supply of any Products or Services by us to you, which are set out in Sections 2 and 3 below.


6. Uploading content to our Website or App

You may use the Website and App only for lawful purposes. You may not use the Website or App:


  • in any way that breaches any applicable local, state, national or international law or regulation;

  • in any way which is false, misleading, libellous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, or advocates harassment of another person, threatening, invasive of privacy or publicity rights, abusive or inflammatory, or otherwise objectionable, or may cause injury to any person or entity;

  • in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;

  • to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); or

  • to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware

(“Terms of Acceptable Use”).


Whenever you make use of a feature that allows you to upload content to our Website or App, in particular under Section 3 below, or to make contact with other users of our Website, you must comply with the Terms of Acceptable Use.


You warrant that any such contribution complies with our Terms of Acceptable Use, and you will be liable to us and indemnify us for any breach of that warranty: this means you will be responsible for any loss or damage we suffer as a result of your breach of this warranty.


Any content you upload to our Website or App (except where it is uploaded to your secure area in the Cloud Service – see Section 3 below) will be considered non-confidential and non-proprietary. You shall retain all ownership rights in your content, but when you upload or post content to our Website or App, you grant us an unlimited, irrevocable, perpetual right to re-use, distribute, store, copy, modify, and create derivative works from such content for any purpose and in any media without compensation to you.



We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our Website and/or App. The views expressed by other users on our Website and/or App do not represent our views or values.


We have the right to remove any posting you make on our Website or App if, in our opinion, your post does not comply with the content standards set out in our Terms of Acceptable Use.


You are solely responsible for securing and backing up your content, save insofar as provided in relation to the Cloud Service (see Section 3 below).


7. Viruses

We do not guarantee that our Website or App will be secure or free from bugs or viruses.


You are responsible for configuring your information technology, computer programmes and platform in order to access our Website and App. You should use your own virus protection software.


You must not attempt to gain unauthorised access to our Website or App, the server on which our Website or App are stored or any server, computer or database connected to our Website or App. You must not attack our Website or App via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you may also be committing a criminal offence. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website and App will cease immediately.


8. Linking to our Website

You may link to our Website home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our Website or App in any website that is not owned by you.


Our Website and App must not be framed on any other website, nor may you create a link to any part of our Website or App other than our Website home page. We reserve the right to withdraw linking permission without notice.


The website in which you are linking must comply in all respects with the content standards set out in our Terms of Acceptable Use.


9. Third party links and resources in our site

Where our Website and App contain links to other sites and resources provided by third parties, these links are provided for your information only.


We have no control over the contents of those sites or resources.


We assume no responsibility for the content of sites or resources linked to our Website and/or App. Such links should not be interpreted as an endorsement by us of those linked sites or resources. We will not be liable for any loss or damage that may arise from your use of them.


10. Severability

Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.


11. Waiver

If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking these Terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.


12. Applicable law

These terms of use are governed by and interpreted in accordance with the laws of New South Wales, and the courts of New South Wales will have exclusive jurisdiction in respect of any dispute which may arise.


13. Contact us

To contact us, please email help@ring.com.

SECTION 2 – TERMS OF SALE OF PRODUCTS THROUGH OUR WEBSITE


PLEASE NOTE CLAUSE 15 WHICH LIMITS OUR LIABILITY TO YOU AND CLAUSE 10.3 WHICH LIMITS YOUR RIGHT TO CANCEL FOR CONVENIENCE.


These are the terms and conditions on which we supply Products to you which you have purchased through our Website. Please read these terms carefully before you submit your order to us. These terms tell you how we will provide Products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.


BY PLACING AN ORDER FOR PRODUCTS(S) THROUGH OUR WEBSITE, YOU AGREE TO BE BOUND BY THE TERMS OF THIS SECTION 2.


Clause references in this Section 2 relate to clauses in this Section.

1. HOW WE MAY CONTACT ONE ANOTHER
1.1 How to contact us. You can contact us by telephoning our customer service team at 61 2 8294 9169 or by writing to us at help@ring.com.
1.2 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provide to us in your order.
1.3 Writing includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
2. OUR CONTRACT WITH YOU

2.1 How we will accept your order: Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
2.2 If we cannot accept your order: If we are unable to accept your order, we will inform you of this in writing and will not charge you for the Product. This might be because the Product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the Product or because we are unable to meet a delivery deadline you have specified.
2.3 Your order number: We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

3. OUR PRODUCTS


3.1 Products may vary slightly from their pictures. The images of the Products on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the Products. Your Product may vary slightly from those images.

3.2 Product packaging may vary. The packaging of the Products may vary from that shown in images on our Website.


4. YOUR RIGHTS TO MAKE CHANGES

If you wish to make a change to the Product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 9 - Your rights to end the contract).

5. OUR RIGHTS TO MAKE CHANGES

5.1 Minor changes to the Products.  We may change the Product:

5.1.1 to reflect changes in relevant laws and regulatory requirements (for example where we are required to amend the wiring or voltage of the Product); and/or

5.1.2 to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the Product.

6. PROVIDING THE PRODUCTS

6.1 Delivery costs. The costs of delivery will be as displayed to you on our Website
6.2 When we will provide the Products. During the order process we will let you know when we will provide the Products to you. We will deliver the Products ordered to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.
6.3 We are not responsible for delays outside our control. If our supply of the Product is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Products you have paid for but not received.
6.4 If you are not at home when the Product is delivered. If no one is available at your address to take delivery and the Products cannot be posted through your letterbox, the Product will be left at your delivery address.
6.5 Your legal rights if we deliver Products late. You have legal rights if we deliver any Products late. If we miss the delivery deadline for any Products then you may treat the contract as at an end straight away if any of the following apply:

6.5.1 we have refused to deliver the Products;

6.5.2 delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or

6.5.3 you told us before we accepted your order that delivery within the delivery deadline was essential.

6.6 Setting a new deadline for delivery. If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under clause 6.5, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.
6.7 Ending the contract for late delivery. If you do choose to treat the contract as at an end for late delivery under clause 6.6 or clause 6.6, you can cancel your order for any of the Products or reject Products that have been delivered. If you wish, you can reject or cancel the order for some of those Products (not all of them), unless splitting them up would significantly reduce their value. After that, we will refund any sums you have paid to us for the cancelled Products and their delivery. If the Products have been delivered to you, you must either, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please call customer services or email us (see clause 1.1 for details) for a return label or to arrange collection.
6.8 When you become responsible for the Products. A Product will be your responsibility from the time of delivery of the Product to the address you give us.
6.9 When you own the Products. You shall own the Products once we have received payment in full for them.
6.10 Reasons we may suspend the supply of Products. We may have to suspend the supply of a Product to:

6.10.1 deal with technical problems or make minor technical changes;

6.10.2 update the Product to reflect changes in relevant laws and regulatory requirements; and/or

6.10.3 make changes to the Product as requested by you or notified by us to you (see clause 5).

7. SOFTWARE

In addition to the terms set out in this Section 2, the terms in Section 3 apply to any software (including any update or updates to the software and any related documentation) that we make available to you from time to time for your use in connection with our Product(s). You are responsible for downloading and/or installing any software that we make available to you to enable you to operate and benefit from all the features of the Product(s).

8. CLOUD VIDEO RECORDING SERVICES

The terms upon which we provide our Cloud Service are contained in Section 3 below.

9. PRICE AND PAYMENT


9.1 Where to find the price for the Product. The price of the Product (which includes GST) will be the price indicated on the order pages when you placed your order. We use our best efforts to ensure that the price of the Product advised to you is correct. However please see clause 9.3 for what happens if we discover an error in the price of the Product you order.

9.2 We will pass on changes in the rate of GST. If the rate of GST changes between your order date and the date we supply the product, we will adjust the rate of GST that you pay, unless you have already paid for the product in full before the change in the rate of GST takes effect.

9.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the Products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the Product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

9.4 When you must pay and how you must pay. We accept payment with the credit and debit cards listed on our Website. You must pay for the Products before we dispatch them. We will not charge your credit or debit card until we despatch the Products to you.


10. YOUR RIGHTS TO END THE CONTRACT FOR PRODUCTS

10.1 You can always end your contract with us. Your rights to end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
10.1.1 if what you have bought is faulty or mis-described you may have a legal right to end the contract (or to get the Product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 13;
10.1.2 if you want to end the contract because of something we have done or have told you we are going to do, see clause 10.2;
10.1.3 if you have just changed your mind about the Product, see clause 10.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods; or
10.1.4 in all other cases (if we are not at fault and there is no right to change your mind), see clause 10.4.

 

10.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at 10.2(a) to 10.2(e) below, the contract will end immediately and we will refund you in full for any Products which have not been provided and you may also be entitled to compensation. The reasons are:

10.2.1 we have told you about an upcoming change to the Product or the Terms which you do not agree to
10.2.2 we have told you about an error in the price or description of the Product you have ordered and you do not wish to proceed;
10.2.3 there is a risk that supply of the Product may be significantly delayed because of events outside our control;
10.2.4 we have suspended supply of the Product for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or
10.2.5 you have a legal right to end the contract because of something we have done wrong (including because we have delivered late (see clause 6.6)).
10.3 Exercising your right to change your mind. For any of our Products bought online through our Website you have the right to change your mind within 30 days after you (or someone you nominate) receive the Product and to receive a refund. You must notify us within that 30 day period.
10.4 Ending the contract where we are not at fault and there is no right to change your mind under clause 10.3. Even if we are not at fault and you do not have a right to change your mind (see clause 10.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for Products is completed when the Products are delivered. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for Products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.

11. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)

11.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:

11.1.1 Phone or email. Contact details are contained in clause 1.1. Please provide your name, home address, details of the order and, where available, your phone number and email address.
11.1.2 By post. Write to us at that address, including details of what you bought, when you ordered or received it and your name and address.
11.2 Returning Products after ending the contract. If you end the contract for any reason after Products have been despatched to you or you have received them, you must return them to us. You must post them back to us at the address provided in clause 1.1 or (if they are not suitable for posting) allow us to collect them from you. Please call customer services by telephone or email (contact details provided at clause 1.1) for a return label or to arrange collection. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
11.3 When we will pay the costs of return. We will pay the costs of return:
11.3.1 if the Products are faulty (see clause 13 below) or mis-described;
11.3.2 if you are ending the contract because we have told you of an upcoming change to the Product or these Terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

11.4 What we charge for collection. If you are responsible for the costs of return and we are collecting the Product from you, we will charge you the direct cost to us of collection.
11.5 How we will refund you. We will refund you the price you paid for the Products including (where you are entitled to the refund as specified elsewhere under these terms) delivery costs (except that such original delivery costs shall not be refunded where you are exercising your rights under section 10.3), by the method you used for payment. However, we may make deductions from the price, as described below.
11.6 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
11.7 When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then if we have not offered to collect the Product, your refund will be made within 14 days from the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us. For information about how to return a Product to us, see clause 11.2.

12. OUR RIGHTS TO END THE CONTRACT

12.1 We may end the contract if you breach it. We may end the contract for a Product at any time by writing to you if

12.1.1 you do not make any payment to us when it is due and you still do not make payment within fifteen (15) days of us reminding you that payment is due;
12.1.2 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Product, for example, the correct delivery address; or
12.1.3 you do not, within a reasonable time, allow us to deliver the Product to you.

12.2 You must compensate us if you breach the contract. If we end the contract in the situations set out in clause 12.1, we will refund any money you have paid in advance for Products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaching the contract


13. IF THERE IS A PROBLEM WITH THE PRODUCT

13.1 How to tell us about problems. If you have any questions or complaints about the Product, please contact us (see clause 1.1 for details).
13.2 Summary of your rights where there is a fault with our Product. Where our Product or the Software:
13.2.1 is faulty you can return the Product to us within 30 days of you receiving the Product, and be entitled to a full refund; or
13.2.2 develops a fault after the first 30 days of receiving the Product then, subject to clause 13.3, can return the Product to us and:
13.2.2.1 if the fault is a minor problem, we will repair the Product for free; or
13.2.2.2 if the fault is a major problem, we will offer you the choice of a replacement or refund.

Minor problems: generally mean faults with the Product that aren’t major problems and that can be repaired within a reasonable period of time.

Major problems: mean a problem that would have stopped you from buying it if you had known about it; the Product is substantially unfit for its common purpose and can’t be easily fixed; the Product doesn’t meet the specific purpose you asked for and can’t be easily fixed; it’s unsafe; it’s significantly different from the description; it doesn’t do what we say it should and can’t be easily fixed; or it creates an unsafe situation.

13.3 The Australian Consumer Law allows you to make a claim for a faulty Product where the fault becomes apparent within a reasonable period from the date of delivery. We will have regard to the particular Product, its reasonably expected life and the amount of use of the Product when determining what is a reasonable period for which we can offer to repair, replace or refund faulty Products. We recommend you notify us as soon as reasonably practicable following the discovery of a fault.
13.4 Warranty. There is a limited warranty available for Ring Products, which is in addition to your rights under clauses 13.2 and 13.3 above. You may view the limited warranty here.
13.5 Your obligation to return rejected Products. If you wish to exercise your legal rights to reject Products you must either post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the reasonable costs of postage or collection. Please contact customer services (see clause 1.1) for a return label or to arrange collection.
13.6 Faults not covered by the above rights to refund/repair/replacement. Any repair to our Product other than by us, damage to our Product due to misuse, abuse, negligence or casualty (e.g., fire) by a third party are not covered by this clause. In addition, subject to clause 13.6, any unauthorised service or modification of the Product or of any furnished component will void your right to a refund/repair/replacement of our Product under this clause 13 in its entirety. We will not be responsible for repairing or replacing any battery supplied with a Product, or for any refund in relation to the same.
13.7 If we fail to repair the Product or cannot do so within a reasonable time, you are entitled to reject the Product and seek either a refund or replacement or you can have the Product fixed elsewhere and we will reimburse you the reasonable costs of such repair (reasonable costs will generally mean costs within the normal range charged by repairers of the Product).
13.8 If you return a Product to us and it is found not to have a problem, we may require you to pay the transport and inspection costs incurred by us. We will provide an estimate of these costs when you contact us about your Product prior to its delivery to us.
14. INSTALLATION OF OUR PRODUCT AT YOUR PROPERTY

14.1 You will be responsible for installing the Product at your property. While we provide instructions for installation of the Product at your premises, a qualified/certified electrician must install any Product, at your sole cost and expense, which is to be wired to the electrical mains, or do any work which includes any wiring with another product which is connected to the electrical mains. You acknowledge and agree that you will not, unless you are a qualified/certified electrician, install or do any work which includes any such wiring and that to the fullest extent permitted by law we will have no liability to you for any damage caused to any property or person where you do not comply with this clause.
14.2 You will install any Product which takes visual and/or audio recordings at such an angle so that it does not take any such recordings beyond the boundary of your property. This means that no recordings from anyone else's property, nor from any land not owned by you (including public pavements or roads) may be taken. Privacy Notice In making recordings with the Product, you agree to  prominently display appropriate signage advising others that audio/visual recording is taking place; and, if you use your property as a workplace, to comply with laws governing the monitoring of employees.


15. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

 

15.1 We are responsible to you for reasonably foreseeable loss and damage caused by our breach of the consumer guarantees set out in the Australian Consumer Law and any other warranties set out in these Terms, in addition to any repair, replacement or refund.
15.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation. To the extent permitted by law, and except as otherwise provided in these Terms and the Australian Consumer Law, we exclude all conditions, warranties, representations or other terms which may apply to your use of our Products(s), whether express or implied.
15.3 We are not liable for your use of the Product other than in accordance with these Terms and applicable law. You acknowledge and agree that we shall not be responsible for any claims, losses and/or damages incurred by you that are not caused by our conduct or our Products or relate to something independent of us after the Product leaves our control (for example, as a result of your combining a Product to materials/software not supplied by us or our representatives or modifying a Product without our approval), or where you use a Product other than in accordance with our instructions or the provisions of these Terms.
15.4 We only supply the Products for domestic and private use. If you use the Products for any commercial, business or re-sale purpose then, to the extent permitted by law, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
16. HOW WE MAY HANDLE YOUR PERSONAL INFORMATION
16.1 We will collect, use and disclose your personal information in accordance with our Privacy Notice.
17. OTHER IMPORTANT TERMS

17.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
17.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
17.3 Nobody else has any rights under this contract (unless we have agreed that you may under clause 17.2). This contract is between you and us. No other person shall have any rights to enforce any of its terms.
17.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the clauses of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.
17.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Products, we can still require you to make the payment at a later date.
17.6 Which laws apply to this contract and where you may bring legal proceedings. These terms of use are governed by and interpreted in accordance with the laws of New South Wales, and the courts of New South Wales will have exclusive jurisdiction in respect of any dispute which may arise.

SECTION 3 – TERMS OF USE OF SOFTWARE AND SERVICES.


THE PROVISIONS OF SECTION 1 ALSO APPLY TO THIS SECTION. WHERE THERE IS ANY CONFLICT BETWEEN THE PROVISIONS OF SECTION 1 AND SECTION 3 REGARDING OUR SUPPLY TO YOU, AND YOUR USE, OF OUR SOFTWARE AND SERVICES, THE PROVISIONS OF SECTION 3 WILL APPLY.


PLEASE NOTE CLAUSE 8 WHICH LIMITS OUR LIABILITY TO YOU.


These are the terms:

i. that apply to any software (including any update or updates to the software and any related documentation) that we make available to you from time to time for your use in connection with our Product(s) (“Software”); and


ii. upon which we provide our Services

whether you purchased our Product(s) through our Website or from a third-party retailer. Our Software and Services are either provided free of charge with the Products you have bought (for example same-time interaction with callers through our Ring™ Video Doorbell) or on a subscription basis where they are an additional service (for example where recordings of callers through our Ring™ Video Doorbell are uploaded to the Cloud Service).


You may only use our Software and Services in your capacity as a consumer and for non-commercial use.


These Terms tell you what you can and cannot do with our Software, how we will provide our Services to you, how you and we may change or end the contract, and what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.


Please ensure that you read these terms carefully before you download and install the Software through our Website or App and/or use our Service.


BY INSTALLING, COPYING, OR OTHERWISE USING THE SOFTWARE OR SERVICES, YOU AGREE TO BE BOUND BY THE TERMS OF THIS SECTION 3.


If you do not agree to the following terms, or do not fulfil the requirements set out in this Section 3, no licence is granted to you in relation to our Software and you may not use, install or download the Software (and any copies of the Software that you do hold must be deleted or destroyed).


Clause references in this Section 3 relate to the clause in this Section.

1. HOW WE MAY CONTACT ONE ANOTHER

17.7 How to contact us. You can contact us by telephoning our customer service team at 61 2 8294 9169 or by writing to us at help@ring.com.
17.8 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us when subscribing to our service.
17.9 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

18. SOFTWARE

18.1 Downloading and using the Software. You are responsible for downloading and/or installing any Software that we make available to you to enable you to operate and benefit from all the features of the Product(s).
18.2 Licence of Software. We hereby grant you a non-exclusive, non-transferable, and non-sub-licensable licence to use the Software solely for use in connection with the Product(s) and in accordance with the terms of this Section 3.
18.3 No other rights. You shall not have any other rights in the Software or to use the Services other than the rights specifically granted in these Terms and all rights not expressly granted to you are reserved to us.
18.4 Restriction on use. You must not transfer, transmit, reproduce, rent, sell, lease, sub-license, loan to any third party, copy, publish or otherwise exploit or make commercial use of, modify, adapt, merge, translate, reverse engineer, decompile, disassemble, create derivative works from or based upon, or combine with other material the whole or any part of the Software.
18.5 Updates. In order to keep the Software up-to-date, we may offer automatic or manual updates at any time and without notice to you.
19. OUR CLOUD SERVICES

19.1 Please see clause 8 of Section 1. Automatic enrolment for free trial. When you purchase our Product(s), you may have the option of making use of our Cloud Video Recording Service (the "Cloud Service"). Our Cloud Service automatically sends to us for storage any video footage and/or audio recording captured by the Product(s) installed on your property ("Cloud Recording(s)"), and allows you to later access your Cloud Recording(s) from your computer(s) or compatible device(s) for a limited period of time after such Cloud Recording(s) was created. If you turn off the Cloud Service, then we do not record any Cloud Recordings. Please note that if you elect to delete any Cloud Recording(s) from the Cloud Service, it may take us up to 24 hours to actually remove those Cloud Recordings.
19.2 You may make use of our Cloud Service in one of the following ways:
19.2.1 When you first set up your Product(s) on our Website or App, you will automatically be enrolled in a free trial of the Cloud Service, which entitles you to access the Cloud Service without payment for a limited period of thirty (30) days from the moment that you activate such trial period by pairing your Product to your personal Wi-Fi network.
19.2.2 At the end of the trial period, we may automatically charge you for the Cloud Service on the first day following the end of your trial, on a monthly or annual basis depending on your election when you first set up your Product(s). By submitting your payment details in conjunction with the trial, you agree to this charge. To avoid this charge, you must cancel the Cloud Service by either contacting us before the end of your trial period or unsubscribing from the Cloud Service via our App or Website. If you do not enter into a paid subscription for the Cloud Service, we may (but aren’t obligated to) delete any or all of your Cloud Recordings stored on the Cloud Service.
19.3 Paid subscriptions where you are not entitled to a free trial period. You acknowledge that you are entitled to one free trial for each Product you buy which offers Cloud Recording. Where you have cancelled your subscription to the Cloud Service for a Product and later sign-up to them again (“Additional Subscription”), you will not be entitled to a further free trial.

Where you wish to sign up for an Additional Subscription you will need to contact us (contact details provided at clause 1.1). Where we agree to enter into an Additional Subscription we will send to you a confirmatory email to the email address you have provided. This email will provide you with details of your new online account through which you will be able to view your recordings.

19.4 Warranty as to Cloud Service. We warrant that the Cloud Service will be as described, fit for purpose and of satisfactory quality, in addition to any implied consumer guarantees which apply at law.
20. CLOUD RECORDINGS

20.1 Cloud Recordings. We do not claim ownership of your intellectual property rights in Cloud Recordings. You own your Cloud Recordings. However, by purchasing or using the Cloud Service, you give us the right, without any compensation or obligation to you, to access and use your Cloud Recordings for the limited purposes of providing services to you, protecting you, improving our Products, the Software, and the Cloud Service, and developing new products and services.
20.2 You also acknowledge and agree that we may access, use, preserve and/or disclose your Cloud Recordings to law enforcement authorities, government officials, and/or third parties, if legally required to do so or if we have a good faith belief that such access, use, preservation or disclosure is reasonably necessary to: (a) comply with legal process or request; (b) enforce these terms, including investigation of any potential violation thereof; (c) detect, prevent or otherwise address security, fraud or technical issues; or (d) protect the rights, property or safety of us, our users, a third party, or the public as required or permitted by law.
20.3 Limit on recording. You acknowledge your obligation to install any Product which takes visual and/or audio recordings at such an angle so that it does not take any such recordings beyond the boundary of your property (“Condition”). This means that no recordings from anyone else’s property, nor from any land not owned by you (including public pavements or roads) may be taken. Please see ourPrivacy Notice
21. PAYMENT
21.1 Payment dates. Where we charge you for the Cloud Service, we will take payment from your nominated account on the first day that they commence. Where you are entitled to a free trial period, you will be charged on the first day following the free trial period unless you have cancelled your subscription. Where you have elected to pay monthly payments, the payments will be taken from your nominated account on the same date in each subsequent month (unless that day is a weekend or public holiday, in which case the money will be taken from your account on the next possible day).
21.2 Refunds. Where you cancel your monthly subscription to the Cloud Service you will not be entitled to a refund of any subscription fees paid, and any fees not paid by you will become immediately payable. We will not issue a refund for any unused portion of any monthly subscription.

You acknowledge that where you have an annual subscription you will have been given a discounted rate equivalent to 10 months of monthly subscription fees. If you cancel your annual subscription at any time within the first 10 months of your subscription period, you will be charged the monthly subscription fee (i.e., what you would have paid for under the monthly subscription plan) for each month of your annual subscription period prior to your cancellation, and you may be eligible for a refund for the remainder of your annual subscription fee. After the first 10 months, we will not issue a refund for any unused portion of any annual subscription.

21.3 How we will refund you. Any refund will be by the method you used for payment.

22. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)

 

22.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
22.1.1 Phone or email. Contact us in accordance with clause 1.1. Please provide your name, home address, details of the order and, where available, your phone number and email address.
22.1.2 By post. Contact us in accordance with clause 1.1, including details of what you bought, when you ordered or received it and your name and address.
22.1.3 Through our Website or App. You can unsubscribe through these means.

23. SUSPENSION/TERMINATION OF LICENCE TO USE THE SOFTWARE/ ACCESS THE SERVICE

Failure to comply with these Terms. We may terminate your licence to use the Software and/or suspend your access to the Service where you are in breach of any provision in these Terms (including those contained in Sections 1 and 2). You shall not be entitled to a refund of any fees paid for any period of suspension.

24. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

24.1 We are responsible to you for reasonably foreseeable loss and damage caused by our breach of the consumer guarantees set out in the Australian Consumer Law and any other warranties set out in these Terms, in addition to any repair, replacement or refund.
24.2 Where you have bought a Ring™ Product from a third party. Where you have bought a Ring™ Product from a third party and you are not able to download or use the Software and/or any Services, our liability to you shall be limited to the fees, if any, which you have paid to us for the relevant Software and/or Services (including the Cloud Service) and for which you have not received the benefit. You should contact the third-party retailer who sold you the Ring™ Product if you are not able to use any Software or Services which are available free of charge to you through the Website and/or App and which are necessary for the functioning of the Ring™ Product.

Please note however that where we cancel your licence to use the Software or limit your access to the Services because you have breached the Terms, we reserve the right not refund any fees you have paid for the Cloud Service.

24.3 Where you have bought a Product from us. Where you have bought a Product from us and you are unable to download or use the Software and/or any Services which are necessary for the functioning of the Product, the Services are not delivered with due care and skill or the Software and/or any Services are not fit for a purpose you made known to us, you may treat the Product as faulty in accordance with clauses 13.2, 13.3 and 13.4 of Section 2. Clause 13 of Section 2 will apply equally to faults in the Software and/or any Services and you should follow the process contained in clause 13 of Section 2 for the return of the Product and we will comply with the provisions of that clause in relation to any refund. In addition to the possible refund for the Product, you will also be entitled to a refund of any fees for the relevant Services (including Cloud Service) which you have paid and for which you have not received the benefit and any reasonably foreseeable consequential or associated loss or damage resulting from our failure to comply with the consumer guarantees that was not outside our control.

Please note however that where we cancel or limit your access to the Services because you have breached the Terms, you shall not be entitled to return your Product to us as faulty. In addition, we reserve the right not to refund any fees you have paid for the Cloud Service.

24.4 When we are liable for damage caused by our Software and/or Services to you. If defective Software we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised. This right shall be in addition to any right contained in clauses 8.2 and 8.3, and any limitation in those clauses shall not apply in relation to any such damage.
24.5 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation. To the extent permitted by law, and except as otherwise provided in these Terms and the Australian Consumer Law, we exclude all conditions, warranties, representations or other terms which may apply to your use of our Software and/or Services, whether express or implied.
24.6 We are not liable for your use of the Software or Services other than in accordance with these Terms and applicable law. You acknowledge and agree that we shall not be responsible for any claims, losses and/or damages incurred by you that are not caused by our conduct or our Software or Services, or relate to something independent of us after the Software or Services leave our control (for example, as a result of you combining our Software with materials/software not supplied by us or our representatives or modifying our Software without our approval), or where you use our Software or Services other than in accordance with our instructions or the provisions of these Terms.
24.7 We only supply the Software and Services for domestic and private use. If you use the Software or Services for any commercial, business or re-sale purpose then, to the extent permitted by law, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
24.8 We are not liable for any recordings made by any Products on your property. You acknowledge and agree that you shall defend, indemnify and hold us harmless against all claims, actions, proceedings, losses, damages, expenses and costs (including without limitation court costs and reasonable legal fees) arising out of or in connection with any claim brought against us by any third party as a result of any recordings made by any Products installed on your property or as a result of you breaching the Condition (see clause 4.2).

25. HOW WE MAY USE YOUR PERSONAL INFORMATION

25.1 We will use your personal information in accordance with ourPrivacy Notice.

26. OTHER IMPORTANT TERMS

26.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
26.2 You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
26.3 Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms.
26.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the clauses of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.
26.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Cloud Service, we can still require you to make the payment at a later date.
  1. Which laws apply to this contract and where you may bring legal proceedings. These terms of use are governed by and interpreted in accordance with the laws of New South Wales, and the courts of New South Wales will have exclusive jurisdiction in respect of any dispute which may arise.

EFFECTIVE DATE: OCTOBER 15, 2018

X